Got Questions About 1xbe?
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You must be at least 21 years old to register and play on 1xbe. This is a strict requirement under Philippine law and PAGCOR regulations. We verify the age of all players during the KYC process, and any account found to belong to a person under 21 will be immediately closed. We take this requirement very seriously to protect minors from gambling-related harm.

For KYC verification, 1xbe accepts the following Philippine government-issued IDs: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, Voter's ID, or Postal ID. You will need to upload a clear photo of your ID (front and back) and a selfie holding the ID. For address verification, a recent utility bill, bank statement, or barangay certificate (not older than 3 months) is accepted. All documents must be in your legal name.

No. Each player is permitted to hold only one active 1xbe account. Creating multiple accounts (also known as multi-accounting) is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function or contact our support team — do not create a new account.

Click the "Forgot Password" link on the 1xbe login page. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam/junk folder. If you still cannot access your account, contact our 24/7 support team via live chat and they will assist you with identity verification and account recovery.

1xbe accepts the following payment methods for Filipino players: GCash, PayMaya/Maya, and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit card payments linked to your Philippine bank account are also supported. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on 1xbe.

The minimum deposit on 1xbe is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though higher deposits may trigger additional verification steps in line with our AML compliance obligations. Deposits are credited to your account instantly for e-wallet payments and within 1 business day for bank transfers.

Withdrawal processing times on 1xbe are as follows: GCash and PayMaya withdrawals are typically processed within 2–4 hours after approval. Bank transfers (BPI, BDO, Metrobank, UnionBank, etc.) are processed within 1–3 business days. All withdrawals are subject to a security review, and first-time withdrawals may take slightly longer as we verify your account details. Withdrawals can only be made to payment methods registered in your own name.

1xbe does not charge any fees on deposits. For withdrawals, there are no platform-side fees for standard transactions. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash and PayMaya may charge a small service fee for certain transfer types. We recommend checking with your payment provider for their current fee schedule. All fee information is displayed transparently during the withdrawal process before you confirm.

Withdrawal requests on 1xbe may be declined for several reasons: incomplete KYC verification, attempting to withdraw to a payment method not registered in your name, outstanding wagering requirements on active bonuses, suspected fraudulent activity, or a technical issue with your payment provider. If your withdrawal was rejected, you will receive a notification explaining the reason. Contact our support team via live chat if you need clarification or assistance resolving the issue.

1xbe offers a wide range of games for Filipino players including online slots, live casino games, bingo, sports betting, and specialty games like Limbo and Spirit Party. Our slots library features hundreds of titles from leading game providers, covering classic 3-reel slots, video slots, and jackpot games. The live casino section includes live dealer baccarat, roulette, blackjack, and game shows. Sports betting covers PBA, NBA, UFC, boxing, football, and more. Visit the 1xbe Casino page for the full game catalog.

Limbo is a provably fair crash-style game available on 1xbe. You set a target multiplier before the round starts, then a random multiplier is generated. If the generated multiplier is equal to or higher than your target, you win — your bet is multiplied by your chosen target. If the result falls below your target, you lose your bet. The higher the target multiplier you set, the lower the probability of winning, but the bigger the potential payout. Visit the Limbo page for a full guide.

Yes. All games on 1xbe use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent third-party testing agencies. Specialty games like Limbo use provably fair algorithms that allow players to independently verify the fairness of each result. Live casino games are streamed in real time from professional studios with real dealers, adding an additional layer of transparency.

Absolutely. The 1xbe platform is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download is required, though a dedicated app may be available for an even smoother experience. The mobile interface is designed to work seamlessly on popular Philippine mobile devices, with fast loading times even on standard LTE connections. Whether you are in Quezon City, Cebu, or Davao, 1xbe plays great on the go.

1xbe offers a welcome bonus for new Filipino players upon their first deposit. The exact bonus terms — including the match percentage, maximum bonus amount in ₱, and eligible games — are displayed on the promotions section of the platform at the time of registration. Bonuses are subject to wagering requirements, which means you need to wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on 1xbe for exact contribution rates.

To claim a 1xbe promotion, log in to your account and navigate to the Promotions section. Some bonuses are automatically credited upon qualifying deposit, while others require you to enter a bonus code during the deposit process. If you have a bonus code, enter it in the designated field on the deposit page before confirming your transaction. Bonus codes are case-sensitive and can only be used once per account. Expired or invalid codes will not be applied — contact support if you encounter any issues.

1xbe uses SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your 1xbe account. To enable it, go to your Account Settings, select Security, and follow the instructions to link an authenticator app (such as Google Authenticator or Authy) or enable SMS-based verification. Once activated, you will need to enter a one-time code in addition to your password every time you log in. We strongly recommend enabling 2FA to protect your account and funds.

If you suspect that someone has accessed your 1xbe account without your permission, change your password immediately and contact our 24/7 support team via live chat. Our security team will review your account activity, temporarily lock the account if necessary, and help you secure it. Do not share your password or one-time codes with anyone — 1xbe staff will never ask for your password. Also review your linked payment methods to ensure no unauthorized withdrawals have been initiated.

1xbe provides a comprehensive set of responsible gaming tools including deposit limits, loss limits, session time alerts, cooling-off periods, and self-exclusion. All tools can be activated directly from your account settings. Restrictions (such as lowering limits or activating self-exclusion) take effect immediately, while increases to existing limits require a mandatory 24-hour review period. For full details, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

To self-exclude, go to Account Settings, select Responsible Gaming, and choose the Self-Exclusion option. You can select a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account will be suspended for the chosen duration and you will not be able to log in or place bets. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen period. If you need urgent assistance, contact our support team directly via live chat.

1xbe operates within the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework applicable to online gaming platforms serving Filipino players. PAGCOR is the government agency responsible for regulating and licensing gambling activities in the Philippines. We adhere to all applicable regulations including age verification (21+), AML compliance, responsible gaming requirements, and data privacy obligations under Philippine law.