Gaming should always be fun — a form of entertainment, not a source of stress or financial hardship. At 1xbe, we take our responsibility to Filipino players seriously. This page outlines the tools, resources, and commitments we have in place to help you stay in control and enjoy the 1xbe experience safely.
Our Commitment
At 1xbe, responsible gaming is not just a checkbox — it is a core part of how we operate. We believe that every Filipino player deserves a safe, fair, and transparent gaming environment. That means giving you the tools to set your own limits, the information to recognize warning signs, and the support to get help when you need it.
We work within the PAGCOR regulatory framework and align our responsible gaming practices with internationally recognized standards. Our platform is designed so that you are always in the driver's seat — you decide how much you spend, how long you play, and when to take a break.
Whether you are playing slots in Makati, trying your luck at bingo in Cebu, or following the PBA action from Davao, 1xbe wants your experience to remain positive and within your personal boundaries. Gaming is entertainment — and like all entertainment, it is best enjoyed in moderation.
1xbe's Responsible Gaming Pledge: We will never encourage you to chase losses, exceed your limits, or continue playing when you have indicated a desire to stop. Our support team is trained to recognize and respond to signs of problem gambling with empathy and without judgment.
Treat every session as entertainment with a set budget — not as a way to earn income or recover previous losses. Set a limit before you start and stick to it.
It is easy to lose track of time when you are in the middle of an exciting game. Use 1xbe's session time alerts to keep your play sessions within healthy boundaries.
If gaming is affecting your relationships, finances, or mental health, talk to someone you trust — or reach out to 1xbe support. You are never alone in this.
Player Protection Tools
1xbe provides a full suite of responsible gaming tools that you can activate directly from your account settings at any time. These tools are free, immediate, and designed to put you in control.
Set a maximum amount you can deposit into your 1xbe account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling period.
Define the maximum amount you are comfortable losing within a set time period. When your loss limit is reached, 1xbe will automatically prevent further wagering until the period resets. This tool is especially useful for players who want a hard financial boundary on their gaming activity.
Choose how long you want to play in a single session. When your chosen time is up, 1xbe will send you a notification reminding you to take a break. You can set alerts for 30 minutes, 1 hour, 2 hours, or a custom duration that suits your lifestyle.
Need a short break from gaming? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be temporarily suspended and you will not be able to log in or place bets. The cooling-off period cannot be cancelled once activated.
If you feel that your gaming has become a problem, you can permanently exclude yourself from the 1xbe platform for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion requests are processed within 24 hours and are irrevocable for the chosen duration.
Access a full history of your gaming sessions, deposits, withdrawals, and net results at any time from your account dashboard. Transparency about your actual gaming activity is one of the most powerful tools for maintaining healthy habits.
How to Use These Tools
Access your account from the 1xbe platform. All responsible gaming tools are available directly from your account dashboard — no need to contact support to activate basic limits.
Find the Responsible Gaming section in your account settings menu. All available tools — deposit limits, loss limits, session alerts, cooling-off, and self-exclusion — are grouped together in one place for easy access.
Select the tool you want to activate and enter your preferred limits or duration. The interface is straightforward — just input your chosen amount or time period and confirm your selection.
Your settings take effect immediately for restrictions (lowering limits, activating cooling-off, self-exclusion). Increases to existing limits require a mandatory 24-hour review period before they become active — this is intentional, to give you time to reconsider.
If you are having difficulty activating any responsible gaming tool, or if you want to request self-exclusion urgently, our 24/7 customer support team can assist you immediately via live chat on the 1xbe platform.
Answer honestly. If you find yourself saying "yes" to several of these questions, it may be time to use one of 1xbe's responsible gaming tools or seek support.
Do you spend more money on gaming than you originally planned?
Do you find yourself chasing losses — betting more to try to win back what you lost?
Has gaming started to affect your relationships with family or friends?
Do you feel restless, irritable, or anxious when you are not able to play?
Have you borrowed money or sold belongings to fund your gaming activity?
Do you hide your gaming activity from people close to you?
Have you tried to cut back on gaming but found it difficult to do so?
If you answered yes to two or more questions, we strongly encourage you to activate a cooling-off period or self-exclusion, or to speak with a professional counselor.
Remember: Gambling is addictive. Know when to stop. There is no shame in asking for help — reaching out is a sign of strength, not weakness. 1xbe's support team is here for you, judgment-free, 24 hours a day.
Know the Warning Signs
Problem gambling can affect anyone — regardless of age, income, or background. Recognizing the early warning signs is the first step toward getting back in control. Here are some common indicators to watch out for in yourself or someone you care about.
Spending beyond your means, borrowing money to gamble, neglecting bills or essential expenses, or secretly withdrawing savings to fund gaming sessions.
Continuing to bet in an attempt to recover money already lost, increasing bet sizes after a losing streak, or feeling compelled to "win it all back" in one session.
Hiding gaming activity from family members, lying about how much time or money is spent on gaming, or becoming defensive when the topic is raised.
Using gambling as a way to escape stress, anxiety, depression, or personal problems. Feeling that gaming is the only activity that provides relief or excitement.
Neglecting family responsibilities, missing important events, or experiencing conflict with loved ones due to time or money spent on gambling.
Playing for much longer than intended, losing track of time during sessions, or feeling unable to stop even when you want to — especially late at night or during work hours.
Get Support
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. Reaching out is the bravest thing you can do.
Problem gambling is a recognized behavioral condition, and like any health issue, it responds well to early intervention and professional support. In the Philippines, there are trained counselors and organizations dedicated to helping individuals and families affected by problem gambling — and all services are confidential.
1xbe encourages any player who feels their gaming is becoming a problem to take a break using our self-exclusion tool and to reach out to a professional support service. Our customer support team can also provide guidance and connect you with appropriate resources.
For family members and friends who are concerned about a loved one's gambling behavior, support groups and counseling services are also available. You do not need to be the person with the gambling problem to seek help — supporting someone through recovery can be just as challenging, and you deserve support too.
National Center for Mental Health — available for mental health and behavioral concerns including problem gambling. Contact via their official government channels.
PAGCOR operates responsible gaming programs and can provide referrals to counseling services for players affected by problem gambling in the Philippines.
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling disorder.
Our trained support agents are available 24/7 via live chat. They can help you activate self-exclusion, set limits, or simply listen if you need to talk about your gaming habits.
Always set a budget before you start playing and treat it as the cost of entertainment — not an investment.
Never gamble when you are feeling stressed, depressed, or under the influence of alcohol.
Take regular breaks — step away from the screen, stretch, and check in with how you are feeling.
Balance gaming with other hobbies and social activities — do not let it become your only source of entertainment.
Accept that losses are part of the game. Never chase losses or increase your bets to try to recover them.
Use 1xbe's responsible gaming tools proactively — do not wait until there is a problem to set your limits.
Play Responsibly with 1xbe
1xbe is built for players who love the thrill of the game and know how to keep it healthy. Join our community of responsible Filipino players and experience online gaming the right way — safe, fair, and always on your terms.
21+ only. Gambling is addictive. Know when to stop. Play within your means.